Support
We read every message. Write to meerhabib200@gmail.com.
How do I cancel Clarity Pro?
On your iPhone, open Settings, tap your name, then Subscriptions, and choose Clarity. Cancel at least 24 hours before your plan renews to avoid the next charge. You keep access until the end of the period you’ve paid for.
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.
I subscribed, but the app is asking me to pay again
On the subscription screen, open the menu in the top corner and tap Restore purchases, or sign in with the same Apple ID you used before. In the app, Settings › Restore purchases does the same.
How do I get my history on a new iPhone?
On the welcome screen, tap “I already have an account” and sign in with Apple. Your plan, history and subscription come back.
How do I delete my data?
In the app, open Settings and tap “Delete all my data”. Your practice history and account are deleted from our servers. Practice recordings live only in temporary storage on your iPhone and are cleared on their own, and deleting the app removes any that are left. To have your app usage records deleted too, write to meerhabib200@gmail.com. Deleting your account doesn’t cancel a subscription, so cancel that with Apple too.
The app can’t hear me
Open Settings › Clarity on your iPhone and turn on Microphone and Speech Recognition. Check nothing covers the microphone, and speak at your normal volume.
A live call won’t connect
Live calls need a steady internet connection. Try Wi-Fi, check Clarity has microphone access, and try again. Each day has fair-use limits on the number of calls and call minutes, and each call has a maximum length; the app tells you when you’ve reached one.
I don’t get my daily reminder
Open Settings › Notifications › Clarity on your iPhone and allow notifications, then pick a reminder time in the app’s Settings. Days you’ve already practised get no reminder.
How do I change which notifications I get?
In the app, open Settings › Notifications. The daily reminder, coaching nudges and product news each have their own switch. To stop all of them, turn notifications off for Clarity in your iPhone’s Settings.
Is my practice private?
Your recordings stay on your iPhone, and your data is never sold or used for ads. The privacy policy explains exactly what is sent where.
The app says my account is paused
Clarity pauses an account automatically when it sends far more requests than a person could, to protect the service. A first pause lasts a day. If you think it’s a mistake, tap “Write to us” on that screen or write to meerhabib200@gmail.com.